Refund policy

At Rule Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging with all accessories and tags (if applicable).
  • Include proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, damaged, or altered by the customer.
  • Personal care or hygiene products that have been opened or used.
  • Clearance, final sale, or promotional items (unless received damaged or defective).
  • Gift cards.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number.
  • Clear photos or videos showing the issue.

Once verified, we will arrange a replacement or refund at no additional cost.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, RuleMart will cover the return shipping costs.
  • If the return is due to a change of mind, ordering the wrong item, or any customer-related reason, the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was delivered.

Order Cancellation

Orders can be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the order in accordance with this policy.

How to Request a Return

To start a return, please contact our customer support with:

  • Your order number.
  • Reason for the return.
  • Photos (if the item is damaged or incorrect).

Our support team will provide you with the return instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us through the contact information provided on rulemart1@gmail.com

Thank you for shopping with RULE MART. We appreciate your trust and strive to provide the best shopping experience possible.